TLF Elementor
My template is showing differently on my website, compared to your template demo, why is that?
This can happen for many reasons. Some of them are:
Wrong page template selectedMake sure you choose Elementor Canvas as your page template.
Elementor Widget Space is set to 20 pxBy default, Elementor sets 20 px space between widgets. In order to have complete control over elements we use on...
How can I cancel my subscription?
At the moment of writing this article, we only accept PayPal payments.
If you purchased one of our yearly membership options you can cancel it anytime by via PayPal.
After you log in to PayPal visit this link and it will take you to your subscription page: https://www.paypal.com/hr/cgi-bin/webscr?cmd=_manage-paylist
Or, read...
How do I install (import) Elementor Pro template on my website?
It’s really easy actually, with just a few clicks your template will be ready to go. Elementor actually explained that very well, so
go and check their instructions (they even have a video too) and you’ll import our template on your website in no time.
Before you start make sure...
How to connect a popup navigation with an icon
Recently we introduced a special kind of navigations on some of our templates — popup navigation.
We wanted to design a bit more complex, modern, and functional navigations that can contain more than just a couple of links. What's the better way to do it than with awesome features Elementor's...
How to remove header and footer when importing the template?
When you download Elementor templates from us you'll want to import it to your website (of course).
Sometimes when you do that the footer and the header from your theme will still show up on the page.
Luckily, that's really easy to hide from the page, just select Elementor Canvas...
Are these WordPress themes?
No, these are not WordPress themes, these are templates built with Elementor Pro, a WordPress page builder plugin, and they are meant to be used with it.
The templates you have downloaded or purchased will only work on WordPress powered website which has Elementor and Elementor Pro installed on them.
What do I need to be able to use these templates on my website?
To use our templates on your website you need a couple of things:
WordPress powered website
Elementor plugin installed (free)
Elementor Pro plugin installed (paid)
Our templates work with any theme.
What happens with my templates after my membership expires?
They will continue to work on your website as they did while you had an active membership with us. But, you won't be able to download any of the current or new templates from our website or receive updates.
How can I buy all your templates at once?
Easy, just go to our membership page and pick one of our membership options. If you need our templates for the websites you own – choose the Personal license. If you need our templates to build pages for your clients – choose the Agency license.
What’s the difference between Personal and Agency license?
Basically, the Personal license is meant for the websites you own, whether it’s your personal (private) websites (non-profit) or for your company, that’s ok, as long as you are the owner of those websites.
If you want to build websites for other people and charge them money for it than...
How can I change my password?
You can change your password in your Customer Dashboard panel. Just click on the Account link in the main menu, after that scroll down to the Account Info section and you'll see options to change your password there.
I have more questions, how to contact you?
Just send us a message via our live chat feature or use our contact form.
Where can I download / how can I find the templates I just bought?
If you bought a single template you will find your download file in your account area (link in the menu, you need to login first to see it).If you didn't create an account you will receive an email with the template file attached to it. Be patient, sometimes it takes...
Can I use your templates on the free version of Elementor plugin?
No, not really. There is a slight possibility that some templates will work with the free Elementor version, but we built them all with Elementor Pro because it gives us more design power and ability to make better-looking templates. We strongly advise that you buy yourself a copy of Elementor Pro,...
I want to change text / link / image / background / video / etc. on the template, how can I do that?
In Elementor everything is point and click and pretty easy to change, you just need to spend some time to get to know the editor a bit better. In case you get stuck feel free to contact us.Feel free to check Elementor's official documentation to learn more, but also make...
Account
How can I cancel my subscription?
At the moment of writing this article, we only accept PayPal payments.
If you purchased one of our yearly membership options you can cancel it anytime by via PayPal.
After you log in to PayPal visit this link and it will take you to your subscription page: https://www.paypal.com/hr/cgi-bin/webscr?cmd=_manage-paylist
Or, read...
Can I pay monthly instead of yearly?
No, at the moment we only offer yearly and lifetime membership options.You can always buy templates individually and also make sure you check our Template Packs category if you would like to save some more money.
Do you accept payments via credit cards or just PayPal?
At the moment we only have PayPal as a payment option, but in the near future, we plan to add other payment options such as paying directly with your credit and debit cards.
I purchased a template but didn’t make an account, haven’t got an email with the download link either, where is my template?
It's on the way!Sometimes emails take some time to get to you, but usually, it should come to your email within an hour.In case you need something urgently you can contact us directly and we'll send you the templates file so you don't have to wait.
Can I get a discount?
Short answer – no :)
We have special promotions 1-2 times per year where we offer discounts but that’s it.
One promo is in June when we celebrate the birthday of The Landing Factory, and the other promo is in November around Black Friday.
Where can I download / how can I find the templates I just bought?
If you bought a single template you will find your download file in your account area (link in the menu, you need to login first to see it).If you didn't create an account you will receive an email with the template file attached to it. Be patient, sometimes it takes...
I have more questions, how to contact you?
Just send us a message via our live chat feature or use our contact form.
How can I change my password?
You can change your password in your Customer Dashboard panel. Just click on the Account link in the main menu, after that scroll down to the Account Info section and you'll see options to change your password there.
What happens with my templates after my membership expires?
They will continue to work on your website as they did while you had an active membership with us. But, you won't be able to download any of the current or new templates from our website or receive updates.
I can’t log in, how can I reset my password?
You can reset your password here.
Custom design service
Can I see some references of your custom design work?
Yes, of course.
We have designed may landing pages and complete websites for our clients. Some of them allowed us to share it publicly with you, but some of them didn't. A lot of digital agencies hire us (outsource us) to do the design work for them, in that case, they...
How long does it take for you to design my page?
Depending on the complexity of the page it usually takes us 3-5 days after all content and other info is collected from the client.
It may take longer if we have multiple clients before you, but we make sure no one waits longer than it needs. Sometimes it can be...
Will you make the page for me on your site or on my own?
It all depends on how do we initially agree, we don't mind either option. However, if the client doesn't have his/her site ready we'll usually make it on our own domain to save time and after that import the template on the client's site.
Do I need to give you FTP access to my server?
In most cases, we won't require FTP access to your server. In case we need it we'll let you know.
Do you really offer unlimited revisions?
Yes, we offer unlimited revisions on our custom design service, until the client is happy.
However, after we decide that the page/project is done we will offer free revisions for another 2 weeks after the project is done (in case you missed something). After those 2 weeks, you can hire...
I need a custom designed page, can you make it for me?
Absolutely! As you can see we can make gorgeous looking pages, and we can make one or more specifically for you and your business.
Take a look at our Custom design service page and order right away. If you have any questions you can contact us via live chat anytime.
Do I need to give you WordPress admin access to my website?
Yes, we need to have full access.
Of course, we won't install anything on your website without your permission, and in 99% of the time, we just use Elementor and
Elementor Pro plugins.
In specific cases where a client needs some additional functionality, we might use some third-party Elementor add-ons,...
Other
Which theme do you recommend to use with your templates?
Our templates cover the entire page canvas, which means any theme element (like header, footer, sidebar) won't be visible when you choose to use our templates.
In other words, our templates will and can work with any WordPress theme, as long as you have Elementor and Elementor Pro plugins installed...
I have more questions, how to contact you?
Just send us a message via our live chat feature or use our contact form.
Do you have an affiliate program?
No, not yet, but we are considering that possibility for the near future.
When will new templates be released?
We design and publish 20 new templates each month here on The Landing Factory. Unfortunately, we don’t have a strict day on when we’ll publish them but usually, they are added to the marketplace at the beginning of the month for the previous month templates batch.
Is Elementor / Elementor Pro the right page builder for me?
At the moment, and we tried every page builder out there, Elementor is the most advanced (and at the same time very user-friendly) WordPress page builder in the world.
If you are just starting with page builders and you don't know which one to choose
we highly recommend that you...
I've sent you a message but didn't get a reply, when will I hear back fro you?
We try our best to reply to all inquiries within a couple of hours, but it can take up to 24h before you get an answer from us.
If we are live on our live chat you will get your answer instantly.
On weekends we don't officially work but even then...
Are you related to the Elementor company?
No.
We are an independent company that just makes templates for Elementor (Pro), we are not related in any way with Elementor company.
Templates
How do I install (import) Elementor Pro template on my website?
It’s really easy actually, with just a few clicks your template will be ready to go. Elementor actually explained that very well, so
go and check their instructions (they even have a video too) and you’ll import our template on your website in no time.
Before you start make sure...
How to connect a popup navigation with an icon
Recently we introduced a special kind of navigations on some of our templates — popup navigation.
We wanted to design a bit more complex, modern, and functional navigations that can contain more than just a couple of links. What's the better way to do it than with awesome features Elementor's...
How to remove header and footer when importing the template?
When you download Elementor templates from us you'll want to import it to your website (of course).
Sometimes when you do that the footer and the header from your theme will still show up on the page.
Luckily, that's really easy to hide from the page, just select Elementor Canvas...
Are these WordPress themes?
No, these are not WordPress themes, these are templates built with Elementor Pro, a WordPress page builder plugin, and they are meant to be used with it.
The templates you have downloaded or purchased will only work on WordPress powered website which has Elementor and Elementor Pro installed on them.
What do I need to be able to use these templates on my website?
To use our templates on your website you need a couple of things:
WordPress powered website
Elementor plugin installed (free)
Elementor Pro plugin installed (paid)
Our templates work with any theme.
I want to change text / link / image / background / video / etc. on the template, how can I do that?
In Elementor everything is point and click and pretty easy to change, you just need to spend some time to get to know the editor a bit better. In case you get stuck feel free to contact us.Feel free to check Elementor's official documentation to learn more, but also make...
Do I need Elementor Pro or can I use this templates on just Elementor?
Yes, you need Elementor Pro. There is a slight possibility that some templates will work with the free Elementor version, but we built them all with Elementor Pro because it gives us more design power and ability to make better-looking templates. We strongly advise that you buy yourself a copy...
Can I use your templates on the free version of Elementor plugin?
No, not really. There is a slight possibility that some templates will work with the free Elementor version, but we built them all with Elementor Pro because it gives us more design power and ability to make better-looking templates. We strongly advise that you buy yourself a copy of Elementor Pro,...
Where can I download / how can I find the templates I just bought?
If you bought a single template you will find your download file in your account area (link in the menu, you need to login first to see it).If you didn't create an account you will receive an email with the template file attached to it. Be patient, sometimes it takes...
How can I buy all your templates at once?
Easy, just go to our membership page and pick one of our membership options. If you need our templates for the websites you own – choose the Personal license. If you need our templates to build pages for your clients – choose the Agency license.
Troubleshooting
My template is showing differently on my website, compared to your template demo, why is that?
This can happen for many reasons. Some of them are:
Wrong page template selectedMake sure you choose Elementor Canvas as your page template.
Elementor Widget Space is set to 20 pxBy default, Elementor sets 20 px space between widgets. In order to have complete control over elements we use on...
I purchased a template but didn't get it, what should I do?
If you made a purchase of one or more templates but didn't create an account, the templates will be sent to you via email.Sometimes it can take a few hours for the email to arrive, if you need the template right away and can't wait please contact us directly and...
I tried purchasing your templates or the membership but can’t pay, PayPal say my payment is pending or declined, what should I do?
Please contact us with all the details you have and we'll investigate.
When I try to install the template I get an error saying the CSS file is missing / can’t be found, what should I do?
That happens when you try to import our templates as a WordPress theme, which is wrong because templates are not the same as themes.
You need to import our templates via Elementor plugin.
I imported the template, but it’s not loading on my website, what’s the problem?
This can happen for various reasons, it may be a caching issue if you are using some of the caching plugins, or it may be some plugin incompatibility.
Please also check Elementor's official support site where a lot of the issues are already mentioned:
https://docs.elementor.com/category/413-troubleshooting
https://docs.elementor.com/category/412-compatibility
If nothing above works...
I purchased a template but didn’t make an account, haven’t got an email with the download link either, where is my template?
It's on the way!Sometimes emails take some time to get to you, but usually, it should come to your email within an hour.In case you need something urgently you can contact us directly and we'll send you the templates file so you don't have to wait.
Licensing
What’s the difference between Personal and Agency license?
Basically, the Personal license is meant for the websites you own, whether it’s your personal (private) websites (non-profit) or for your company, that’s ok, as long as you are the owner of those websites.
If you want to build websites for other people and charge them money for it than...