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Do I need Elementor Pro or can I use this templates on just Elementor?
Yes, you need Elementor Pro. There is a slight possibility that some templates will work with the free Elementor version, but we built them all with Elementor Pro because it gives us more design power and ability to make better-looking templates. We strongly advise that you buy yourself a copy...
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I imported the template, but it’s not loading on my website, what’s the problem?
This can happen for various reasons, it may be a caching issue if you are using some of the caching plugins, or it may be some plugin incompatibility. Please also check Elementor's official support site where a lot of the issues are already mentioned: https://docs.elementor.com/category/413-troubleshooting https://docs.elementor.com/category/412-compatibility If nothing above works...
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I purchased a template but didn’t make an account, haven’t got an email with the download link either, where is my template?
It's on the way!Sometimes emails take some time to get to you, but usually, it should come to your email within an hour.In case you need something urgently you can contact us directly and we'll send you the templates file so you don't have to wait.
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Which theme do you recommend to use with your templates?
Our templates cover the entire page canvas, which means any theme element (like header, footer, sidebar) won't be visible when you choose to use our templates. In other words, our templates will and can work with any WordPress theme, as long as you have Elementor and Elementor Pro plugins installed...
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I want to change text / link / image / background / video / etc. on the template, how can I do that?
In Elementor everything is point and click and pretty easy to change, you just need to spend some time to get to know the editor a bit better. In case you get stuck feel free to contact us.Feel free to check Elementor's official documentation to learn more, but also make...
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Do I need to give you WordPress admin access to my website?
Yes, we need to have full access. Of course, we won't install anything on your website without your permission, and in 99% of the time, we just use Elementor and Elementor Pro plugins. In specific cases where a client needs some additional functionality, we might use some third-party Elementor add-ons,...
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I tried purchasing your templates or the membership but can’t pay, PayPal say my payment is pending or declined, what should I do?
Please contact us with all the details you have and we'll investigate.
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Can I see some references of your custom design work?
Yes, of course. We have designed may landing pages and complete websites for our clients. Some of them allowed us to share it publicly with you, but some of them didn't. A lot of digital agencies hire us (outsource us) to do the design work for them, in that case, they...
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Can I pay monthly instead of yearly?
No, at the moment we only offer yearly and lifetime membership options.You can always buy templates individually and also make sure you check our Template Packs category if you would like to save some more money.
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I've sent you a message but didn't get a reply, when will I hear back fro you?
We try our best to reply to all inquiries within a couple of hours, but it can take up to 24h before you get an answer from us. If we are live on our live chat you will get your answer instantly. On weekends we don't officially work but even then...
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I bought the membership pack, where can I download my templates? Can I download all templates at once?
If you bought any of our membership plans then you will see a Download button instead of a Purchase button and you can download any template straight from the front-end of the website, without going to your user account page, just make sure you are logged in.
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I purchased a template but didn't get it, what should I do?
If you made a purchase of one or more templates but didn't create an account, the templates will be sent to you via email.Sometimes it can take a few hours for the email to arrive, if you need the template right away and can't wait please contact us directly and...
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Is Elementor / Elementor Pro the right page builder for me?
At the moment, and we tried every page builder out there, Elementor is the most advanced (and at the same time very user-friendly) WordPress page builder in the world. If you are just starting with page builders and you don't know which one to choose we highly recommend that you...
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Do you offer a refund?
Yes, we offer a 30 day refund period for our customers, but only in certain and very specific conditions. You can read more about our Refund policy on our Terms of Service page.
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When will new templates be released?
We design and publish 20 new templates each month here on The Landing Factory. Unfortunately, we don’t have a strict day on when we’ll publish them but usually, they are added to the marketplace at the beginning of the month for the previous month templates batch.