Troubleshooting

My template is showing differently on my website, compared to your template demo, why is that? This can happen for many reasons.Please contact us and we'll see why and help you.

I purchased a template but didn’t make an account, haven’t got an email with the download link either, where is my template? It's on the way!Sometimes emails take some time to get to you, but usually, it should come to your email within an hour.In case you need something urgently you can contact us directly and we'll send you the templates file so you don't have to wait.

I tried purchasing your templates or the membership but can’t pay, PayPal say my payment is pending or declined, what should I do? Please contact us with all the details you have and we'll investigate.

I purchased a template but didn't get it, what should I do? If you made a purchase of one or more templates but didn't create an account, the templates will be sent to you via email.Sometimes it can take a few hours for the email to arrive, if you need the template right away and can't wait please contact us directly and...

When I try to install the template I get an error saying the CSS file is missing / can’t be found, what should I do? That happens when you try to import our templates as a WordPress theme, which is wrong because templates are not the same as themes.You need to import our templates via Thrive Architect plugin.

I imported the template, but it’s not loading on my website, what’s the problem? This can happen for various reasons, it may be a caching issue if you are using some of the caching plugins, or it may be some plugin incompatibility.Please check Thrive's official support site where a lot of the issues are already mentioned: https://thrivethemes.com/thrive-knowledge-base/If nothing you have tried works contact us and...