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Do I need to give you WordPress admin access to my website?
Yes, we need to have full access.Of course, we won't install anything on your website without your permission, and in 99% of the time, we just use Thrive Architect plugin.In specific cases where a client needs some additional functionality, we might use some other WordPress plugins, but before we do...
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I purchased a template but didn't get it, what should I do?
If you made a purchase of one or more templates but didn't create an account, the templates will be sent to you via email.Sometimes it can take a few hours for the email to arrive, if you need the template right away and can't wait please contact us directly and...
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How long does it take for you to design my page?
Depending on the complexity of the page it usually takes us 3-5 days after all content and other info is collected from the client.It may take longer if we have multiple clients before you, but we make sure no one waits longer than it needs. Sometimes it can be even...
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Will you design the page for me on your site or on my own?
It all depends on how do we initially agree, we don't mind either option. However, if the client doesn't have his/her site ready we'll usually make it on our own domain to save time and after that import the template on the client's site.
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Do I need to give you FTP access to my server?
In most cases, we won't require FTP access to your server. In case we need it we'll let you know.
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Do you really offer unlimited revisions?
Yes, we offer unlimited revisions on our custom design service, until the client is happy.However, after we decide that the page/project is done we will offer free revisions for another 2 weeks after the project is done (in case you missed something). After those 2 weeks, you can hire us...
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I need a custom designed page, can you make it for me?
Absolutely! As you can see we can make gorgeous looking pages, and we can make one or more specifically for you and your business.Take a look at our Custom design service page and order right away. If you have any questions you can contact us via live chat anytime.
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When I try to install the template I get an error saying the CSS file is missing / can’t be found, what should I do?
That happens when you try to import our templates as a WordPress theme, which is wrong because templates are not the same as themes.You need to import our templates via Thrive Architect plugin.
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I imported the template, but it’s not loading on my website, what’s the problem?
This can happen for various reasons, it may be a caching issue if you are using some of the caching plugins, or it may be some plugin incompatibility.Please check Thrive's official support site where a lot of the issues are already mentioned: https://thrivethemes.com/thrive-knowledge-base/If nothing you have tried works contact us and...
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Is Thrive Architect the right page builder for me?
We started making templates for Thrive Architect in 2016. Back then it was called Thrive Content Builder and it was the best WordPress page builder at that moment.Now we have Thrive Architect, a more powerful version of Thrive Content Builder, but in our opinion, still, often buggy product which was...
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How can I cancel my subscription?
At the moment of writing this article, we only accept PayPal payments.If you purchased one of our monthly or yearly membership options you can cancel it anytime by via PayPal.After you log in to PayPal visit this link and it will take you to your subscription page: https://www.paypal.com/hr/cgi-bin/webscr?cmd=_manage-paylistOr, read the...
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Can I pay monthly instead of yearly?
No, at the moment we only offer yearly and lifetime membership options.You can always buy templates individually and also make sure you check our Template Packs category if you would like to save some more money.
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Do you accept payments via credit cards or just PayPal?
At the moment we only have PayPal as a payment option, but in the near future, we plan to add other payment options such as paying directly with your credit and debit cards.
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Which theme do you recommend to use with your templates?
Our templates cover the entire page canvas, which means any theme element (like header, footer, sidebar) won't be visible when you choose to use our templates. In other words, our templates will and can work with any WordPress theme, as long as you have Thrive Architect plugin installed on your WordPress...
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I've sent you a message but didn't get a reply, when will I hear back fro you?
We try our best to reply to all inquiries within a couple of hours, but it can take up to 24h before you get an answer from us.If we are live on our live chat you will get your answer instantly.On weekends we don't officially work but even then we sometimes answer to your...